FAQ
FREQUENTLY ASKED QUESTIONS
ABOUT VIGORGN
What is Vigorgn?
Vigorgn is an online wellness and lifestyle store operated by Huai'an Xingqichen Technology Co., Ltd.
Who operates the Vigorgn website?
The website is operated by:
Huai'an Xingqichen Technology Co., Ltd.
Business Address:
Room 104, Fushi Huayuan Residential Complex (No. 23 Yingtaoyuan Road), Hua'an District, Huai'an City, Jiangsu Province, China
How can I contact customer service?
Email:
service@vigorafiit.com
Phone:
0517-85720086
ORDERS
How do I place an order?
Choose the product you wish to purchase, add it to your cart, enter the requested information during checkout, and complete payment.
An order confirmation will be provided after your purchase has been successfully submitted.
Can I modify my order?
If you need to change information associated with your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before the order enters fulfillment. Once processing or shipment has started, changes may no longer be possible.
Can I cancel my order?
Please contact customer service as soon as possible if you wish to cancel an order.
Cancellation may be possible before fulfillment begins. Once an order has entered the shipping process, cancellation may no longer be available.
SHIPPING
Where do you currently ship?
The shipping configuration shown on our store currently applies to customers in the United States.
How long does standard shipping take?
Standard shipping is estimated to take approximately 10–20 business days.
The estimated delivery period begins after the order has been processed and dispatched.
Is standard shipping free?
Eligible orders may qualify for free standard shipping.
Orders of $39.00 or more qualify for free standard shipping where the offer is displayed at checkout.
Any applicable shipping charge will be shown before the order is completed.
Will I receive tracking information?
When tracking is available for your shipment, tracking details will normally be provided after the order has been dispatched.
Why has my tracking information not changed?
Tracking information may take some time to update after a package enters the carrier's system.
If there has been an unusually long period without movement, please contact our support team with your order number.
RETURNS & REFUNDS
Can I return my order?
Return eligibility depends on the circumstances of the order.
If an item arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.
Requests based solely on personal preference may not qualify for a return unless otherwise required by applicable law.
What if my order arrives damaged?
Contact service@vigorafiit.com within 7 calendar days after delivery.
Please provide your order number and clear photographs or other evidence showing the condition of the product and packaging.
What happens if I receive the wrong item?
Please contact us with your order number and photographs of the item received.
After reviewing the information, we may provide a replacement, refund, or another appropriate resolution.
How are approved refunds issued?
Approved refunds are generally returned to the original payment method.
The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
PRODUCT INFORMATION
Where can I find product details?
Product descriptions, specifications, directions, and other applicable information can be found on the corresponding product page.
Are results guaranteed?
Individual experiences may vary. Product information should not be interpreted as a guarantee of a particular individual result.
CUSTOMER SUPPORT
How do I contact Vigorgn?
Email:
service@vigorafiit.com
Phone:
0517-85720086